Case example: Supported A-to-Z design and launch of a virtual advance care planning program in a large integrated delivery system. Included all details from staffing model, workflows, technology, hiring and onboarding, and data infrastructure design and reporting to demonstrate success. Change management plans to support successful implementation incorporated throughout.

Case example: Collaboratively led development and launch of a volunteer-run, community care listening line resource to expand access to caring, authentic, reflective listening during the height of COVID pandemic. Included regular volunteer training sessions and operations support.

Case example: Coordinated a complex multi-stakeholder network to support quality improvement planning and reporting to meet accountable care requirements.

Case example: Planned and facilitated, in close partnership with clinical leaders, a series of educational collaborative calls on wide-ranging topics relevant to palliative care, complex pain management, and serious illness care topics.

Case example: Co-facilitated a working group of clinical and ethics leaders to develop a position statement and recommendations for transgender care based on current clinical research.

Case example: Provided executive consultant support to a senior leader during a series of major department transitions. Included change management consultation and interim coverage of a director position supervising a team.

Case example: Coordinated collaborative data sharing and reporting to support palliative care quality improvement across a large multi-state health system.

Case example: During startup of a new program, worked collaboratively with operational leaders and data analysts to develop initial data collection and reporting systems. This initial nimble and rapidly evolving data reporting was then used to inform longer term automated data infrastructure and systematized reports.